Welcome to TOUCHME! Thank you for visiting our website. Before you proceed, we kindly ask you to carefully read and understand the following terms and conditions. By accessing or using our website, you agree to comply with and be bound by these terms. If you disagree with any part of these terms, please refrain from using our website.
1. Introduction
These terms and conditions govern the relationship between Touch Me, s.r.o., with its registered office at Sokolská 464/29, 120 00 Prague, Czech Republic, company registration number CZ07109610, registered in the Commercial Register (hereinafter referred to as the “Seller”), and the buyers (hereinafter referred to as the “Buyer”), who purchase goods through the online store on the website www.touchmelabel.com (hereinafter referred to as the “E-shop”).
2. Definitions
- Buyer: A natural or legal person who enters into a purchase agreement with the Seller through the E-shop.
- Goods: Products offered for sale on the E-shop.
- Agreement: The purchase agreement concluded between the Seller and the Buyer through the E-shop.
3. Order and Conclusion of the Agreement
3.1 The Buyer places an order for goods through the E-shop.
3.2 The Agreement is concluded at the moment the Buyer receives confirmation of the order from the Seller.
3.3 The Buyer is obliged to check all the information stated in the order confirmation and promptly inform the Seller of any discrepancies.
4. Prices and Payment Terms
4.1 The prices of the goods are inclusive of VAT and are valid at the time of the order submission.
4.2 The Buyer can pay for the goods by the following methods:
- Credit card (VISA, MasterCard)
- Bank transfer
- Other payment methods specified on the E-shop
4.3 The Seller reserves the right to require advance payment, especially for specific or custom-made products.
5. Delivery Terms
5.1 Goods are dispatched within 5 business days of order confirmation, unless stated otherwise.
5.2 Delivery times may vary depending on the availability of goods and the chosen delivery method.
5.3 The Seller is not responsible for delays caused by the carrier.
6. Right of Withdrawal
6.1 The Buyer has the right to withdraw from the Agreement within 14 days of receiving the goods without giving any reason.
6.2 To exercise the right of withdrawal, the Buyer must send a withdrawal notice by email or in writing to the Seller’s registered office.
6.3 In the event of withdrawal, the Buyer is required to return the goods at their own expense within 14 days of the withdrawal.
7. Complaints and Warranty
7.1 Goods are covered by a warranty of 12 months unless stated otherwise.
7.2 Complaints must be made in writing or by email without undue delay after discovering the defect.
7.3 The Seller will resolve the complaint no later than 30 days from receipt.
8. Data Protection
8.1 The Seller processes the Buyer’s personal data in accordance with applicable laws and the privacy policy available on the E-shop’s website.
9. Final Provisions
9.1 These terms and conditions are valid from 12th August 2024 and replace all previous versions.
9.2 The Seller reserves the right to amend these terms and conditions at any time. The new version will be published on the E-shop and will be effective from the date of publication.
9.3 Any disputes arising in connection with these terms and conditions will be resolved in accordance with the laws of the Czech Republic.